THE BEST OF THE MARSHALL MEMO

Carefully chosen summaries to energize leadership, teaching, and learning

Critical Feedback and Difficult Conversations


Stepping Up to the Plate

  1. Balancing an innovative culture with tough love
  2. Why principals avoid difficult conversations
  3. Giving and receiving feedback with grace and skill

The Psychology of Feedback

  1. Three ways feedback can be ineffective - and how to do better
  2. The importance of validation
  3. Improving on the "feedback sandwich"
  4. Defensive reactions to negative feedback

Dealing with Toxic People

  1. Stepping up with teachers who need critical feedback
  2. Dealing with colleagues who undermine the mission

Pointers for Difficult Conversations

  1. Giving negative feedback that's heard
  2. Giving feedback to someone who can't take feedback
  3. What to do in the aftermath of a difficult conversation
  4. Should principals give critical feedback while observing a class?

Professional Learning Suggestions