THE BEST OF THE MARSHALL MEMO
Carefully chosen summaries to energize leadership, teaching, and learning
Critical Feedback and Difficult Conversations
Stepping Up to the Plate
- Balancing an innovative culture with tough love
- Why principals avoid difficult conversations
- Giving and receiving feedback with grace and skill
The Psychology of Feedback
- Three ways feedback can be ineffective - and how to do better
- The importance of validation
- Improving on the "feedback sandwich"
- Defensive reactions to negative feedback
Dealing with Toxic People
- Stepping up with teachers who need critical feedback
- Dealing with colleagues who undermine the mission
Pointers for Difficult Conversations
- Giving negative feedback that's heard
- Giving feedback to someone who can't take feedback
- What to do in the aftermath of a difficult conversation
- Should principals give critical feedback while observing a class?
